Early arrival at 15:00, child friendly hotel
101 BUCKINGHAM PALACE ROAD, SW1W0SJ London, United Kingdom
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It was great !! It is impossible to find a mistake!
Very convenient to Victoria Station, rooms overlooking the train station, but very quiet.
long walk to the elevator, long line to check but OK
When I arrived they said my room was not available and they said it would be in 30 minutes. It took 2.5 hours. Then they charged me for food and drinks I did not eat and they have not responded to my requests since then.
No heating in the room
Too expensive The reception staff is not too friendly. The rooms are very loud and not very clean.
Well located with good reception / foyer. The hallways were also well furnished.
The total price confirmed by e-mail does not include VAT, which I did not know. As a result, the total price charged to my account was a surprise when I received my explanation.
Great location for Victoria
In the confirmation e-mail the price without VAT and the total price was indicated. On my account the total price plus VAT was charged. It was not good to know after my stay when I received my explanation.
When we arrived in our room, a considerable amount of water flowed through the roof through the lights! The response of the receptions was to ask if I wanted to change the room !!! Then, when the concierge came to the room change, we showed him the flooded bathroom and his reaction was completely indifferent.
very friendly and professional staff at the reception // very impressive reception room // very well located //
The design and quality of the 70s are romme // The office chair was broken // The water in the bathtub would not be empty // The bathroom was under 2 * the quality //