Hotel built in 2009, Number of floors 3, Total number of rooms 78, Number of single rooms 3, Number of double rooms 64, of which have 2 separate beds 12, One with a double bed 64, Number of air-conditioned rooms 78, Hotel open all year, Reception open 24/7, Check-in from 14:00 o’clock, Check-out before 11:00 o’clock, English-speaking staff available during the day, English speaking staff available at night, Hotel, Business hotel, Hotel airport, Child-friendly hotel, Gay and lesbian hotel, Non-smoking rooms 70, Family rooms available 16, cots 2
Highway M11, Exit 8, Old Dunmow Road, CM23 5QZ Bishops Stortford, East Hertfordshire, United Kingdom
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0:00 to 24:00
0:00 to 24:00
You get what you pay for without thrill, but clean enough
just a little dilapidated
The staff, especially a lady named Antonya, was very helpful when I called to inquire about an online offer I had already seen. She made sure that the reservation was moved to a non-smoking room as there was no option on the website. I had the opportunity to meet Antonya when we left the next morning and she was very friendly and very welcoming. I mentioned that there was only one set of towels in the room when we arrived, so she apologized on behalf of the hotel and offered my girlfriend and me a coffee on our trips. Fantastic customer service.
The only problem was a single set of towels, but a simple call to the front desk was the solution. Then supported by Antonyas customer service.
Ausgezeichnetes Hotel – Schön und sauber mit guter Ausstattung
Like everything – something could be cheaper
Great location for the airport
The air conditioning started at 3am with a huge noise and vibration, and when we finally called the night manager, he said, “Oh, again, yes, it happens, it should stop soon …” It has no more benefit, to stay near the airport, but could save money and get up at 4am to start the journey! Very poor
The reception staff is not great – just enough
Comfort place of the bed staff
Lack of toiletries
The noise outside the room was very bad all night.
No shuttle service from the airport, misleading information on the bus service at the reception. The reception is more interested in personal matters than in the needs of the clients. Bad service in general.